Support
Support Center
Warranty, authenticity checks, usage tips, and contact. Hours: weekdays 9:00–18:30.
01
Warranty
Devices include a 12-month limited warranty from purchase. Keep your proof of purchase and serial number.
View warranty →02
Authenticity
Scratch the pack security coat and email the code to verify your product.
Send code →03
Help desk
Email support@zinch.example. We usually reply within one business day.
Contact us →FAQ
Common questions
Charge with an original or qualified Type-C cable for at least 30 minutes. Confirm the pod is seated magnetically. If it still won’t start, contact support with your serial number and proof of purchase.
Remove the pod and wipe contacts and the airway with a dry soft cloth. Avoid long inverted storage or high heat. Severe leak on a new pod may qualify for replacement within a reasonable window.
Manufacturing defects such as failure to charge, pod recognition issues, or button failure. Not covered: pods/consumables, liquid damage, drops/deformation, unauthorized disassembly, or damage from non-official pods.
This demo site does not process payments. Purchase via the ZINCH official store or authorized retailers after age verification. Avoid unknown sellers.
No. ZINCH strictly prohibits selling or shipping to minors. Guardians who find a minor with this product should secure it and contact support for help.
Still need help?
Weekdays 9:00–18:30 — we’ll get back to you soon.